Last Updated: June 18, 2026 • Version 1.0
This Privacy Policy (“Policy”) describes how Farad Technologies Group, LLC (“FTG Energy,” “Company,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of Florida, United States of America, collects, uses, stores, processes, shares, and protects information obtained from users (“you,” “your,” or “User”) of the FTG Energy platform, website located at ftgenergy.com, and all associated services, applications, tools, dashboards, and interfaces (collectively, the “Platform”).
By accessing, browsing, registering for, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy in its entirety. If you do not agree with any provision of this Policy, you must immediately cease all use of the Platform and terminate your account.
This Privacy Policy is incorporated by reference into our Terms and Conditions and Terms of Service. All capitalized terms not defined herein shall have the meanings ascribed to them in the Terms and Conditions.
When you register for an account, subscribe to our services, or interact with the Platform, we collect information that you voluntarily provide, including but not limited to:
When you access or use the Platform, we automatically collect certain information, including but not limited to:
We may receive information about you from third-party sources, including:
Due to the nature of blockchain technology, certain transaction information associated with FTG Tokens is publicly available on the distributed ledger. This includes wallet addresses, transaction amounts, timestamps, and transaction hashes. We do not control the public availability of blockchain data.
We use the information we collect for the following purposes:
You expressly acknowledge and consent that FTG Energy maintains comprehensive activity logs for regulatory compliance, security, and dispute resolution purposes. These logs include, without limitation:
These activity logs serve as evidence in the event of payment disputes, chargebacks, regulatory inquiries, or legal proceedings. By using the Platform, you expressly consent to the collection, storage, and use of this activity data for the purposes described herein, including but not limited to submission as evidence to payment processors (including Stripe), financial institutions, regulatory bodies, and courts of competent jurisdiction.
Activity logs are retained for a minimum period of seven (7) years from the date of account closure or last activity, whichever is later, to satisfy regulatory requirements and preserve evidence for potential disputes.
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with the Platform. These technologies serve the following purposes:
By using the Platform, you consent to the use of cookies and tracking technologies as described herein. You may configure your browser to reject cookies; however, doing so may impair Platform functionality and may prevent you from accessing certain features.
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
We share information with third-party service providers who perform services on our behalf, including payment processing (Stripe), cloud hosting, email delivery, analytics, identity verification, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
In connection with payment disputes, chargebacks, or fraud claims, we will share your personal information, activity logs, IP addresses, session data, terms acceptance records, and usage history with payment processors (including Stripe), acquiring banks, issuing banks, card networks (Visa, Mastercard, etc.), and any other party involved in the dispute resolution process. You expressly consent to this disclosure as a condition of using the Platform.
We may disclose your information when required by law, regulation, legal process, or governmental request, including but not limited to:
We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others, including to enforce our Terms and Conditions, investigate potential violations, or detect and prevent fraud.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including:
We may retain certain information for longer periods where required by law, regulation, or legitimate business interest (including defense of legal claims). De-identified or aggregated data may be retained indefinitely.
We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
While we strive to protect your information, no method of transmission over the Internet or electronic storage is one hundred percent (100%) secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.
You may request access to the personal information we hold about you by contacting us at support@faradconnect.com. We will provide a copy of your information in a commonly used electronic format within thirty (30) days of a verified request.
You may update or correct certain account information directly through your Platform dashboard. For other corrections, contact us at support@faradconnect.com.
You may request deletion of your personal information, subject to the following limitations:
Where deletion is not possible due to legal or regulatory requirements, we will restrict processing of your information to the minimum necessary for compliance purposes.
You may opt out of marketing communications at any time by clicking the “unsubscribe” link in any marketing email or by contacting us. Note that you cannot opt out of transactional or service-related communications.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete, the right to opt out of sale/sharing, and the right to non-discrimination. We do not sell personal information as defined under the CCPA/CPRA. To exercise your rights, contact us at support@faradconnect.com.
If you are located in the EEA, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority. Our legal bases for processing include consent, contractual necessity, legitimate interests, and legal obligations.
Your information may be transferred to, stored in, and processed in the United States of America and other countries where our service providers operate. By using the Platform, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We take reasonable steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.
The Platform is not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@faradconnect.com.
The Platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to third-party services, and we are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Platform.
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting the updated Policy on the Platform with a revised “Last Updated” date. Your continued use of the Platform after any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
For material changes that significantly affect how we process your personal information, we will make reasonable efforts to notify you via email or through a prominent notice on the Platform.
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law provisions. Any disputes arising out of or relating to this Policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms and Conditions, including binding arbitration in Miami-Dade County, Florida.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Farad Technologies Group, LLC
Email: support@faradconnect.com
Subject Line: “Privacy Policy Inquiry”
For data protection requests, please include your full name, email address associated with your account, and a detailed description of your request. We will respond within thirty (30) days.
By creating an account on the Platform, you expressly acknowledge and consent to the following:
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